REFUND POLICY
At PT Blueboys [ABN 68 691 786 592] (we, our or us), we strive to provide all our customers with high-quality products and excellent service. In the unlikely event of a product being faulty, you are protected by the Australian Consumer Law.
Our refund policy, in accordance with the Australian Consumer Law, outlines your rights and our obligations regarding refunds and returns for items purchased directly from our website www.ptblueboys.com.au.
Consumer Rights and Guarantees:
1.1. As a consumer, you have certain rights and guarantees under the Australian Consumer Law (ACL). These rights include, but are not limited to, guarantees of acceptable quality, fitness for a particular purpose, and compliance with any description or sample.
1.2. These guarantees apply regardless of any additional warranties provided by the manufacturer or your eligibility for a refund.
Eligibility for a Refund:
2.1. You are entitled to a refund if the product you purchased from us:
- Is faulty, damaged, or not of acceptable quality.
- Does not match the description or sample provided.
- Is significantly different from the product you ordered.
- Does not perform the intended function.
- Has a major defect.
Exclusions:
3.1. We do not offer refunds in the following situations:
- Change of mind or if you simply no longer want the product.
- If you have found the product at a lower price elsewhere.
- If you damaged the product by misusing or neglecting it.
- If you were aware of the fault before purchasing the product.
- If the product was purchased through a verified distributor. If this is the case, please contact the distributor directly.
3.2. In some cases, we may provide an exchange instead of a refund.
Refund Process:
4.1. To initiate a refund, please contact our customer service team within a reasonable time from the date of purchase, providing the following information:
- Your order number.
- Detailed explanation of the issue.
- Supporting evidence, such as photographs or videos, if applicable.
4.2. Our team will assess your request and inform you of the appropriate course of action, which may include returning the product to us.
4.3. If a refund is approved, we will process it within 7 days via the original payment method, unless an alternative arrangement is agreed upon.
Shipping Costs:
5.1. If a refund is approved due to a faulty or damaged product, we will also reimburse reasonable shipping costs incurred for the return, subject to our approval.
Contact Information:
For any inquiries or to initiate a refund request, please contact admin@ptblueboys.com.au
Amendment of Refund Policy:
We reserve the right to modify or amend this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
Please note that this refund policy is provided in addition to your rights under the Australian Consumer Law and does not limit or exclude any of those rights. If you have any concerns or require further information, please contact our customer service team.
Thank you for shopping with us!
Last updated: 20th June 2023